If you have any question，the quickest and easiest way to get answers is online through our FAQ. We keep these up to date and may have the information you're looking for.

- If you have misplaced the prepaid return envelope，please go to here.

- If you have payment inquiries，please email account@starmetro.hk

- If you have advertisement inquiries，please email advertisement@starmetro.hk

- If you have other questions, please contact our customer service department:

Customer Service - Monday through Friday，9:00am to 5:00pm (except holidays)
Email: support@starmetro.hk
Telephone: (852) 8200-7827
Fax: 2344-0885